Custom Design FAQs
•What is the custom design process like?
Each consultation is different! We can start with a design idea, or we can start from scratch. Many people start with a photo reference that we can use as an inspiration. If you don't have any photo references, that's okay. We have a large selection of prototypes in the store for you to view. We're here to help design the perfect piece!
Do you work with pre-existing jewelry or a stone purchased somewhere else?
If you have any pre-existing jewelry you would like to use in the new piece, please bring them to your consultation! We do have a setting fee for any large stones brought in by customers. If there is an inscription on the stone, we can verify that it matches any report you may have.
•What is your turn around time for custom pieces?
Depending on how intricate the design is, we are currently at a 4-6 week turnaround from the moment of design approval. During our peak custom order season (August - December) this can increase to 7 weeks. Our caster does have a selection of pre-made settings that can cut down the timeline.
•Is there a consultation fee?
There is no consultation fee. In most cases we do send you a 3D render of the design(s) we have agreed upon during your consultation. We offer 2 complimentary renders and any small changes at no cost. If we have to make a new 3rd+ design, or if the changes you request require more work, we do charge $45 per new render.
•How long is my quote good for?
Our quotes are good for 1 week. After 1 week, we will have to requote you based on the current metal market.
•If I find stones elsewhere, can you tell verify them for me or price match?
Unfortunately, we do not vet stones from other stores (online or in person). We take care to ensure that our suppliers meet strict standards and constantly look to find you the best stones for the best prices from our stone suppliers. Since we source our stones specifically for each project, we cannot price match. If you have any questions, contact us!
•What information should I have before setting up my consultation?
No information is needed, but it is a good idea to consider:
- Ring Size or Necklace Length
- Budget (specific or broad)
- Metal Color Preference (Yellow, White, Or Rose)
- Stone Preference (Gemstone, Mined or Lab Grown Diamonds, Moissanite, ect.)
